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About us

The Regulator of Social Housing regulates registered providers of social housing to promote an efficient and well-governed sector that can deliver homes to meet a range of needs.

We have a 40-year history, as the regulation function has been the responsibility of different organisations. However, in 2018 we became a standalone organisation, aligned to the Civil Service as a non-departmental public body, sponsored by the Ministry of Housing, Communities & Local Government.

Our current role is primarily focussed on the economic regulation of organisations that are a mix of charities, not-for-profit companies and a small but growing number of for-profit businesses. However, we are also responsible for setting standards on the quality of homes and services that social housing tenants can expect, including tenants of private organisations and Local Authorities. Although this forms a small, but important, part of our work right now, it may become a bigger part of what we do in the future when the government publishes its social housing White Paper.

Why work with us

We have a wide variety of roles across the organisation that support our work, whether it is analysing data, assessing risk, developing policy or directly engaging with providers on issues of viability, governance and Value for Money. Whatever your role, you will be challenged to deal with interesting and complex problems, while always considering the impact on tenants and landlords.

We are a national organisation, with our headquarters in Manchester and offices in Leeds, Birmingham, Bristol and London. Due to our history, we also have many employees who work from home. We support flexible working and use technology to ensure our dispersed teams can work together effectively. Our culture is supportive and friendly and we are committed to being a great place to work. We also offer a great range of benefits, including a career average, defined benefit pension scheme, 33 days annual leave, health checks and discount schemes for staff.

More about our roles

Regulation Operations

The Regulatory Operations team is responsible for the effective front-line regulation of around 220 registered providers in accordance with the principles set out in Regulating the Standards.

The work is varied and your week could include the analysis of a quarterly financial return, observation of a provider’s Audit & Risk Committee as part of an In Depth Assessment, preparation for an Annual Engagement Meeting with a larger provider, concluding our response to allegations about a provider in respect of compliance with legislation, writing a Regulatory Judgement for publication and planning work programmes for the team.

Investigation and Enforcement

The Investigation & Enforcement team is responsible for resolving the most serious failures by registered providers of social housing. This includes failures in the organisation’s governance, serious financial weaknesses and risks to tenant safety.

Our work involves analysing incoming referrals, assessing whether there is evidence that tenants are at risk and making recommendations about whether to investigate the issues raised. A typical week might include meetings with non-compliant registered providers, attending board meetings, and working with the providers as they implement the agreed actions and holding them to account on their progress.


The Strategy Directorate has around 50 staff and brings together a wide range of skills and expertise to develop our regulation, analyse and manage regulatory risk and ensure our regulatory framework remains fit for purpose. The directorate’s four teams cover the development of regulatory policy, relationships with government and both internal and external communications; financial, economic and statistical analysis; assessment of regulatory risk and assurance and the regulation of rents; maintaining the register of providers and regulating small and unconventional providers; and understanding and advising on provider financing. We work extensively with the regulator’s other directorates and a wide range of external stakeholders.

Download our latest PDF on our attraction strategy below:

Attraction Strategy

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